Correctly tag, store and retrieve luggage from holding room (If a room has checked-out and a new guest has checked in waiting for a vacant dirty room to be cleaned, luggage for the new guest may be stored in the guest room closet or on the luggage rack).Assist in locating guests lost luggage.Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to re-assigned room for room changes, and from their room to the point of departure from the hotel.Posted area should be kept neat and clean at all times. Stand at assigned area in lobby and outside hotel entrance to assist and greet guests.

Always knock and announce yourself before entering any guest room, whether vacant or not.

Ability to work under pressure and in a fast paced environment.

Adhere to property’s health and Safety guidelines.

Retrieve guest packages from loading dock.

To be mindful of the importance of personal hygiene and grooming.

Wear a radio and ear piece at all times.

When in the lobby or Front Drive – stand post, never put your back to a patron.

Group Arrivals, assist arrival from lower lever hotel entry.

Utilize NYC Taxi and/or Hotel Car Service only.

Welcome guests with luxury greeting, refer to guests by surname.

Uphold and comply with the company standards at all times.Always treat guests with courtesy and respect in a variety of situations.

Thorough knowledge of all hotel services and amenities, and maintain a consistently positive attitude, knowledge of all rooms, features and services are traits, which our Bell Attendants are required to have. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for all related services, etc. Escort guests to rooms and inform guests of all hotel services and features. Transport guest luggage to/from guest rooms in a courteous, timely, and professional manner as well as the efficient operation of the hotel front door entrance lobby areas.

Greet guests as they arrive at and depart from the property and assist them with all of their needs.

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